An increase in abusive customers, which in extreme cases has driven workers to suicide, is seeing some Japanese companies ...

Von Maur Department Stores opened its newest location today at South Hills Village in Pittsburgh. The 118,000-square-foot ...

Speed of response makes a strong and lasting impression on sales prospects as well as customers. Here's how to treat email ...

The initiative was aimed at improving the customer experience, but this wasn't just about energizing the customer-facing ...

Denver will deliver green compost bins to every solid waste customer who wants one by the end of March, city officials said ...

Dan Rayfield, Oregon’s attorney general-elect, promised he and his executive team will deliver “Disney level customer service ...

The president-elect's vision will lead to sweeping changes at federal agencies and the employees who work in them.

As a precaution, EBT cardholders will receive text alerts from DCFS urging them to change their card's PIN immediately, the ...

ICS.cx rolls out its free 100-Hour Customer Journey Service for new ICS customers seeking to improve customer service, customer retention and profitability.

Winning cities in the 2024 Digital Cities Survey are not only modernizing their IT infrastructure — they're investing in digital equity programs, upgrading resident-facing services and prioritizing ...

Organizations aim to empower stakeholders with generative capabilities that streamline workflows, transforming traditionally ...

I think that I read somewhere that there’s an election today (in addition to the Boeing strike ending). Certainly, the sun will come up tomorrow, and people will still want to own a home. For me, this ...