Thoughtful IVR call flow design helps callers help themselves. Learn how to set up an intuitive caller journey and spot ...

There are only a handful of call center software features that vary in a meaningful way between vendors. Here’s what you need ...

and refine your approach to managing work priorities. Continuous monitoring ensures that conflicts are dealt with promptly and don't escalate, maintaining a productive and positive call center ...

Variety‘s Clayton Davis wrote, “I found Paul Mescal’s work as Lucius to be one of the film’s most honest surprises. This is Denzel Washington, having the time of his life in one of his most killer ...

However, there are still plenty of hilarious video call moments happening every day, from one puppy's hilarious behavior during his grandma's work call to a cat that dragged in a live pigeon while ...

The Tax Law Center reviewed many of the substantive comments submitted to the proposed technology-neutral regulations and identified five requests from stakeholders that would lead to more credits ...

The Federal Communications Commission voted Thursday to require that all calls to the 988 Suicide and Crisis Lifeline be routed by wireless carriers to local call centers. Cellphone carriers will ...

WCVB NewsCenter 5 anchor Doug Meehan is already back to work less than a week after he was rushed to the hospital in an ambulance. Meehan, 60, returned to the Boston TV anchor desk early Wednesday ...

Workers are expected to return to work, pending a final meeting's approval ... The union is likely to call off the strike, subject to workers' acceptance, which is a formality.

During the conciliation talks, representatives from both the management and the striking workers participated and the following decisions were arrived at, all the striking workers will immediately to ...

Over a month-long indefinite strike by the employees of Samsung India Electronics Ltd at its plant near here was called off on Tuesday and the workers have decided to resume work, the Tamil Nadu ...