Thoughtful IVR call flow design helps callers help themselves. Learn how to set up an intuitive caller journey and spot ...

There are only a handful of call center software features that vary in a meaningful way between vendors. Here’s what you need ...

American politicians love to pose as defenders of factory workers threatened by globalization, corporate restructuring, and ...

Christiana Jolaoso-Oloyede writes for media publications, B2B brands and nonprofits. Using her research, analytical and writing skills from her training as a lawyer, she focuses on garnering ...

Jim Browning is a software engineer and an expert on scam call centers. His YouTube channel baits scammers by gaining access to their computers, observing them through CCTV, and hacking into their ...

The chatbots can handle things like interruptions without breaking the flow of a conversation ... contact center; Cognigy ...

the “sociometric badge,” a wearable device that records interpersonal communication—to discern patterns of human interaction in settings that range from dorm rooms to commercial banks to call centers.

So you’ve decided to call it a career – congratulations! Retirement is an extremely personal decision and is made for a multitude of reasons. While many of our clients have been able to afford to ...

Arizona is Mexico’s No. 1 trading partner and vice versa. The same goes for the U.S. as a whole — it’s Mexico’s top trading ...

Q3 2024 Earnings Call Transcript November 9, 2024 Operator: Thank you for standing by. My name is Bailey, and I will be your conference operator today. At this time, I would like to welcome everyone ...

The race for the 4th congressional district running from the island’s south shore through central Nassau County was bitter.

Ladies and gentlemen, welcome to the KION Group Q3 2024 Update Call. Today's presenter will be Rob Smith, CEO of KION Group; and Christian Harm, CFO of KION Group. I'm Sandra, the Chorus Call operator ...