A new 911 video call tool could help save lives. The technology is being previewed in Pennsylvania and Texas. Terry Goswick, ...

All elk hunters dream of a screaming bull that charges across a meadow and into bow range, hot steam still flowing from his nostrils. You’ve also got to understand that unless you’re hunting prime ...

Solutions from Talkroute Talkroute goes beyond basic phone services by offering text messaging, video meetings, and advanced ...

A relentless siege, deadly targeted attacks and chronic restrictions on lifesaving aid deliveries into the war-torn Gaza ...

The owner of Bombshells Restaurant & Bar and several adult nightclubs folded its casino plans earlier this year. Here’s ...

Call center quality monitoring elevates the customer experience. Discover when to use real-time vs post-call methods for ...

Discover seven easy, 30-minute tweaks you can make to optimize the contact center experience for your customers by this time ...

(Reuters) - Boeing's annual free cash flow target of $10 billion may be delayed ... In its response, Boeing referred to CFO Brian West's July earnings call in which he said the planemaker would ...

Guaranteed basic income programs can help low-income participants afford necessities like rent. Over 100 US cities and counties have tried GBI, offering cash for housing and groceries. Despite ...

This package is still in development, so this is just a basic tutorial and roadmap ... outputs: Outputs are passed upon successful completion stop: Stop is an input command to call for the immediate ...

Additionally, ACD facilitates internal communication between staff, making it easier for operators to consult with each other without interrupting the call flow. CRM Integration: A system for managing ...