Print and online readers' reactions to Tanzina Vega's op-ed about rage-inducing customer service reads like its own automated ...

How to choose service desks that create a comfortable, engaging, and purpose-fit space with Yakety Yak Furniture.

Here’s how the travel industry has leveraged AI and three ways other industries can look to travel for inspiration.

CLogic, the leading AI and cloud contact center solution for ServiceNow®, today announced its selection by a globally ...

Dreamforce's "agent" sales blitz may spell layoffs for entry-level workers, particularly in customer support. Salesforce is ...

I believe that technical hurdles aren’t what’s holding us back. The true blocker is something much more basic, even primal.

From rule breaking and theft to verbal abuse and foul language, one customer's behavior can negatively affect another ...

From The Sioux City Journal Archives Collection for Sept. 14, 2024: A police record is broken 125 years ago. 100 years ago, ...

Government Experience Awards celebrates jurisdictions that have raised the bar in technology to heighten the way they deliver essential services to residents with a focus on ease and efficiency.

The cruise line's Brand Ambassador John Heald gives a polite answer to a bullying passenger because his question was useful ...

Alert Rental, Orion Software, Point of Rental Software, InTempo Software, Fame Rental, MCS Rental Software Inc., and ...