Dialpad, the leading AI-powered communications intelligence platform trusted by tens of thousands of enterprises worldwide, today announced the launch of Dialpad Support, marking a significant ...

Arizona is Mexico’s No. 1 trading partner and vice versa. The same goes for the U.S. as a whole — it’s Mexico’s top trading ...

Thoughtful IVR call flow design helps callers help themselves. Learn how to set up an intuitive caller journey and spot ...

There are only a handful of call center software features that vary in a meaningful way between vendors. Here’s what you need ...

DEFICIT IN THE UPCOMING YEAR. TURNING NOW TO OUR COMMITMENT 2024 COVERAGE AND THIS WEEKEND, VOTE CENTERS OPENED IN 29 COUNTIES ACROSS CALIFORNIA. THAT INCLUDES MULTIPLE COUNTIES IN OUR AREA.

Each teacher who took sick leave reported an average of eight days off work last year. It equates to almost 13,700 teachers calling in sick on any given day during the 190-day school year.

and refine your approach to managing work priorities. Continuous monitoring ensures that conflicts are dealt with promptly and don't escalate, maintaining a productive and positive call center ...

Variety‘s Clayton Davis wrote, “I found Paul Mescal’s work as Lucius to be one of the film’s most honest surprises. This is Denzel Washington, having the time of his life in one of his most killer ...

However, there are still plenty of hilarious video call moments happening every day, from one puppy's hilarious behavior during his grandma's work call to a cat that dragged in a live pigeon while ...

The Federal Communications Commission voted Thursday to require that all calls to the 988 Suicide and Crisis Lifeline be routed by wireless carriers to local call centers. Cellphone carriers will ...

WCVB NewsCenter 5 anchor Doug Meehan is already back to work less than a week after he was rushed to the hospital in an ambulance. Meehan, 60, returned to the Boston TV anchor desk early Wednesday ...