Learn my seven-step foolproof process for setting up a VoIP call center as fast as possible without breaking the bank or ...

For the dispatchers at the Fauquier County’s Communication Division 911 Dispatch Center in Warrenton, there is no such thing ...

911 callers will have a new feature that is expected to revolutionize the way first responders deal with life and death ...

The Contact Center Association of the Philippines is pushing to create collective solutions to address cybersecurity threats ...

The Primary Health Care Corporation (PHCC) has announced a change to the call centers landline number for visitors from ...

Inconsistent brand experiences in e-commerce are common, often due to a disconnect between marketing efforts and contact center interactions. AI and CRM strategies can help bridge this gap, improving ...

What do we do when this goes off? ... Upwards of 80% in many communities, people don’t call 911 when there is a shooting.

The 211 center connects callers with resources like housing, health care, and food. The funding aims to expand the call ...

Although it’s a popular theme for blockbuster movies, the notion of machines taking over and replacing humans in public ...

State lawmakers are continuing to gather support for a possible state and federal investigation into the Department of Human ...

Organizers submitted petition signatures in September 2023. Meanwhile city is pushing to finish construction and open the massive training facility in DeKalb County by the end ...

iReferral is advanced interoperability technology that allows the hospital's electronic medical record (EMR) platform, Epic, to deliver direct and secure electronic notification of patients who have ...